Turnover, on the other hand, is when much-needed employees leave, and an opening is created for someone new. These positions are still going to have to be filled, and they have not been eliminated by the company, which means that additional costs will be sunk into hiring and training new employees.
What is customer attrition?
Customer attrition is another kind of attrition in business. Unlike employee attrition, in which employees are allowed to leave naturally and their positions eliminated, customer attrition happens when customers begin to leave naturally and are not replaced.
This is very bad news for a company. Many things can cause customer attrition, including bad customer service, unpopular changes to products, or poor product quality. It's a serious problem that must be stopped as quickly as possible, or the company may start bleeding money.