Review
Updated
By: Kailey Hagen
![Kailey Hagen]()
Kailey Hagen has been writing about small businesses and finance for almost 10 years, with her work appearing on USA Today, CNN Money, Fox Business, and MSN Money. She specializes in personal and business bank accounts and software for small to medium-size businesses. She lives on what's almost a farm in northern Wisconsin with her husband and three dogs.
and Cole Tretheway
![Cole Tretheway]()
Cole Tretheway is a full-time personal finance writer whose articles have been featured on The Ascent and The Motley Fool. He has a degree in English with a Certificate in Professional and Technical Communication from California Polytechnic University, SLO.
Fact Checked
Ashley Maready
Ashley Maready is a former history museum professional who made the leap to digital content writing and editing in 2021. She has a BA in History and Philosophy from Hood College and an MA in Applied History from Shippensburg University. Ashley loves creating content for the public and learning new things so she can teach others, whether it's information about salt mining, canal mules, or personal finance.
2024 Award Winner
Member FDIC.
Chase
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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= Fair = PoorBottom Line
Chase has one of the largest branch networks in the nation. But it doesn't neglect the online experience. It offers simple online and mobile tools to manage your funds. If you have one account with Chase, there's a good reason to open one or two more. The reason is the bank's strong relationship benefits. What's more, the bank's customer service shines.
Pros
- Large, nationwide branch network
- Rewards for customer loyalty
- User-friendly online and mobile banking tools
- Good customer service ratings
- Multiple checking and savings accounts options
Cons
- Low APYs on savings accounts and CDs
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Our bank and credit union methodology
Our methodology for scoring banks and credit unions revolves around evaluating key aspects such as annual percentage yield (APY), brand reputation, fees and minimum requirements, and additional perks.
These criteria are weighted differently across various account types, ensuring a comprehensive assessment that reflects the competitive landscape and economic conditions.
We strictly feature products that offer federal insurance and high customer satisfaction, keeping our recommendations unbiased by advertiser influence. This robust evaluation process helps us generate balanced, reliable best-of lists that guide consumers to top financial products.
Learn more about how The Motley Fool Ascent rates bank accounts.
Is Chase Bank right for you?
Chase Bank may be the right option for you if:
- You have a lot of money to deposit and want to manage it in one place.
- You want the option to speak with an in-person representative.
- You want to be rewarded for customer loyalty.
KEEP READING: How to Open a Chase Bank Account
Monthly fees
Chase Bank charges monthly $5 to $25 service fees for many of its checking and savings accounts. You can get these fees waived a few ways, such as by making direct deposits. Or you can link your account to other qualified Chase accounts. You may find it easy to waive monthly fees. But many other banks don't charge any monthly fees at all.
Checking accounts
Chase Bank offers numerous checking accounts, including the following options:
Chase Total Checking®
The Chase Total Checking® account is Chase's most popular option. It has a modest, waivable monthly fee and it offers access to the banking services most people need. These include ATM access and check-writing privileges. But it's missing some of the flashier perks, like ATM fee reimbursements, that you find with some of Chase's other checking accounts.
Member FDIC.
Ratings Methodology
Rates as
of Jun 26, 2024
Chase Total Checking®
Member FDIC.
Rating image, 3.50 out of 5 stars.
3.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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Rating image, 3.50 out of 5 stars.
3.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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= Fair = Poor- Largest bank in the U.S. in terms of assets
- More than 15,000 ATMs and 4,700 physical locations
- Wide range of financial products
- User-friendly online and mobile banking tools
- No minimum deposit to open
- Chase Overdraft Assist
- Low APYs on savings accounts and CDs
- $12 monthly maintenance fee waived only with qualifying activity
Chase Total Checking® combines tons of features with superior customer service. It's a safe place to put your money. You can walk into any of thousands of branches and withdraw cash from more than 15,000 ATMs in Chase's network. You can access everything online, too. It's one of the best checking accounts for in-person and over-the-phone customer service.
- New Chase checking customers enjoy a $300 bonus when you open a Chase Total Checking® account with qualifying activities
- Access to more than 15,000 Chase ATMs and more than 4,700 branches
- Chase Mobile® app - Manage your accounts, deposit checks, transfer money and more -- all from your device.
- JPMorgan Chase Bank, N.A. Member FDIC
- Open your account online now
- Available online nationwide except in Alaska, Hawaii and Puerto Rico. For branch locations, visit locator.chase.com.
- Chase Overdraft Assist℠ – no overdraft fees if you're overdrawn by $50 or less at the end of the business day or if you're overdrawn by more than $50 and bring your account balance to overdrawn by $50 or less at the end of the next business day*
*With Chase Overdraft Assist℠, we won't charge an Overdraft Fee if you're overdrawn by $50 or less at the end of the business day OR if you're overdrawn by more than $50 and you bring your account balance to overdrawn by $50 or less at the end of the next business day (you have until 11 PM ET (8 PM PT) to make a deposit or transfer). Chase Overdraft Assist does not require enrollment and comes with eligible Chase checking accounts.
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Chase Premier Plus Checking℠
The Chase Premier Plus Checking℠ provides four free out-of-network ATM withdrawals per statement cycle. Chase Premier Plus Checking℠ customers can also open additional linked Chase checking accounts with no monthly fee. If you use checks, you'll enjoy waived fees on select check designs. You'll earn interest on your Chase Premier Plus Checking℠ account funds too. Interest-bearing checking accounts are less common (and they're even more unusual for brick-and-mortar banks). Although the rate isn't high, this is still a plus.
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Chase Sapphire℠ Checking
The Chase Sapphire℠ Checking account expands on the benefits of the Chase Premier Plus Checking℠ account. This account offers no ATM fees worldwide, the opportunity to earn interest at Premier relationship rates, and up to nine fee-free linked Chase checking accounts. Chase Sapphire customers can also call a dedicated 24/7 support line if they experience any issues. But unless you have at least $75,000 in your Chase bank accounts, you'll pay a high monthly fee.
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Chase Secure Banking℠
The Chase Secure Banking℠ account is a bare-bones checking account with a low monthly fee, but there's no way to waive it. The account is also missing some common features, like check writing and overdraft options, that you see with most other checking accounts. For that reason, it probably won't appeal to customers as much as Chase's other options.
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Chase First Banking℠
The Chase First Banking℠ account is designed for children age 6 and older. To sign up your child, you must have an eligible checking account with Chase to link to your child's account. Once your account is set up, you can transfer funds to your child's account and monitor their spending. The Chase First Banking℠ account also includes a debit card for your child to use and built-in savings tools to help them learn about money management.
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Chase Bank High School Checking℠
The Chase Bank High School Checking℠ account is designed for children ages 13 to 17. Like the First Banking℠ account, there's no monthly fee, but you must link the account to a qualifying Chase checking account.
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Chase College Checking
The Chase College Checking account is designed for college students aged 17 to 24. It has no monthly fee while you're enrolled in school with a waivable fee for those who are no longer attending college. It's similar to the Chase Bank High School Checking℠ account, but doesn't require a linked parent account to open.
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Chase Private Client account
A Chase Private Client account is intended for those who keep large sums in their bank accounts. It has no ATM fees or overdraft fees (for the first four overdrafts during the current and previous 12-month statement periods). Plus, you can earn interest on your balance. However, you can only open one of these accounts at a branch and you need a large daily balance to avoid its monthly maintenance fee.
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Chase Business Complete Checking
The Chase Business Complete Checking account is a great option for small businesses that don't deal a lot in cash. As long as you can fulfill one of the criteria necessary to waive its monthly fee, you'll likely find this account to be more affordable than many of its competitors.
Savings accounts
Chase gives its customers a choice between two savings accounts: the Chase Savings℠ account and the Chase Premier Savings℠ account.
Chase Savings℠
The Chase Savings℠ account charges a low monthly fee. However, customers can easily waive this fee and enjoy the account's perks for free. Managing your account is pretty simple -- Chase offers a variety of online and mobile tools. One helpful tool is an automatic savings feature. With it, Chase customers can save money painlessly and track their progress.
The bank also offers physical locations for customers who prefer banking the old-fashioned way. In fact, it maintains one of the largest branch networks in the nation: over 4,700 branches and 15,000 ATMs nationwide. Unfortunately, like most brick-and-mortar banks, the Chase Savings℠ account carries unimpressive interest rates.
Member FDIC.
Ratings Methodology
Rates as
of Jun 26, 2024
Chase Savings℠
Member FDIC.
Rating image, 2.50 out of 5 stars.
2.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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= Best
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= Excellent
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= Good
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= Fair
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= Poor
= Best
= Excellent
= Good
= Fair = Poor
Rating image, 2.50 out of 5 stars.
2.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
![]()
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![]()
= Best
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= Excellent
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= Good
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= Fair
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= Poor
= Best
= Excellent
= Good
= Fair = Poor- Large, nationwide branch network
- Highly rated customer service
- Automated savings tools for those with linked Chase checking accounts
- Unimpressive APY
- Monthly maintenance fee
The Chase Savings account doesn't offer a high APY, but it remains a popular pick because of the bank's impressive customer service and huge branch network. Those who prefer personalized, in-person support will find Chase difficult to beat.
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Chase Premier Savings℠
The Chase Premier Savings℠ account is a better fit for people who keep significant funds in their Chase bank accounts. This account rewards faithful customers for their loyalty. In addition to all the benefits of the Chase Savings℠ account, you'll have the opportunity to earn Premier relationship rates.
These superior rates vary according to the amount of money you keep in the account, and they still aren't close to what you'd find with the best high-yield savings accounts. Nevertheless, they're better than those of your average brick-and-mortar bank. If you choose this account, make sure you're able to waive the monthly maintenance fee. Paying the fee could mean losing what you're earning in interest (and then some).
Compare savings rates
Make sure you're getting the best account for you by comparing savings rates and promotions. Here are some of our favorite high-yield savings accounts to consider.
| Account | APY | Promotion | Next Steps |
|---|---|---|---|
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
up to 4.60%
Rate info
You can earn the maximum APY by having Direct Deposit (no minimum amount required) or by making $5,000 or more in Qualifying Deposits every 30 days. See SoFi Checking and Savings rate sheet at: https://www.sofi.com/legal/banking-rate-sheet.
Min. to earn: $0
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New customers can earn up to a $300 bonus with qualifying direct deposits!
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Rating image, 4.00 out of 5 stars.
4.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
4.25%
Rate info
See Capital One website for most up-to-date rates. Advertised Annual Percentage Yield (APY) is variable and accurate as of April 11, 2024. Rates are subject to change at any time before or after account opening.
Min. to earn: $0
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N/A
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Rating image, 4.00 out of 5 stars.
4.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
4.25%
Rate info
4.25% annual percentage yield as of June 26, 2024
Min. to earn: $1
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N/A
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Certificates of deposit
You can open a Chase Standard CD with as little as $1,000. You'll earn better rates if you're able to stash away larger sums, but they're still low compared to interest rates offered through online banks.
Terms range from one month to 10 years, which is a greater spread than you find with many other banks. Chase is a solid option if you're looking for less common terms for your CD or CD ladder. As with most CDs, you'll pay an early withdrawal penalty if you remove the funds before the CD term is up.
Rates as of June 7, 2024
APY = Annual Percentage Yield
Chase Standard CD
MINIMUM DEPOSIT $1,000
| 6 Mo. APY | 9 Mo. APY | 1 Yr. APY | 1.5 Yr. APY | 2 Yr. APY | 3 Yr. APY | 4 Yr. APY | 5 Yr. APY |
|---|---|---|---|---|---|---|---|
| 3.00% | up to 4.75% | 2.00% | 2.50% | 2.50% | 2.50% | 2.50% | 2.50% |
Compare CD rates
Chase CDs can't compete with the CD rates offered with online banks, including the handful of top CD picks compared below.
Rates as of June 7, 2024
| Bank & CD Offer | APY | Term | Min. Deposit | Next Steps |
|---|---|---|---|---|
Member FDIC.
| APY: 4.70% | Term: 1 Year | Min. Deposit: $2,500 | |
| APY: 5.05% | Term: 1 Year | Min. Deposit: $1 | |
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| APY: 5.10% | Term: 9 Months | Min. Deposit: $1 |
Customer experience
Chase boasts strong customer service reviews compared to competitor banks.
Customer reviews
Chase Bank has gotten strong customer satisfaction ratings. It got the highest score in J.D. Power's 2021 Retail Banking Satisfaction Study in four regions. And it scored above the average in all the other regions surveyed.
Its online ratings are comparable to other big brick-and-mortar banks -- that is to say, low. In fact, it's rare for any bank to score above a 2 on Trustpilot. Chase Bank is rated A- on the BBB website, which means the bank responds to most customer complaints.
- Better Business Bureau rating: A-
- Trustpilot rating: 1.3 / 5
Customer service
Chase Bank is a brick-and-mortar bank, so you can walk into any branch for assistance. Wait times vary. Yelp reviews indicate you might get help quickly, or you may be directed to wait 20 minutes or more for someone who can help you open an account. Chase ATMs are open 24 hours, so you can always use self-service. You can call human bank reps, though waiting times can be long. The easiest way to contact Chase is through the app. All the numbers are listed in one place. If your needs are simple, like unlocking a card, you can ask the Chase Digital Assistant, a chatbot, for help through the app.
Chase Bank customer service reviews are mixed. The breadth of services and in-person help it offers is wide. It's no surprise that some branches may have better customer service. Recent complaints on Trustpilot include difficulty understanding representatives and slow bank transfers.
You can contact Chase with personal banking questions at 1-800-935-9935. Or you can walk into your local Chase branch for in-person help. Hours vary by location.
Mobile app
The Chase app is fairly simple to use. You get a quick snapshot of all your accounts, and you can tap to dive deeper into each. You can access multiple account types in one place, including banking and credit card accounts. You can access statements and open brand new accounts from within the app. It's bulky but feature-packed.
I haven't had any issues with the Chase mobile app except for slow PDF loading. You may struggle to access documents through the app -- these are better viewed on the website. My favorite part is you can easily check your account benefits and balances.
- App Store rating: 4.8 / 5 stars
- Google Play rating: 4.4 / 5 stars
Physical locations
Chase Bank has over 4,500 branches and 15,000 ATMs. Most ATMs are open 24/7, so you can deposit and withdraw cash at any time.
Learn more about Chase Bank promotions
A promotion can make an already great account look even better. Take a look at the bonuses Chase Bank offers to see if one is right for you.
How does Chase Bank compare?
Chase Bank is one of the most popular banks in the nation. But, it's not a great fit for everyone. Here are a couple other banks that may interest you.
Chase Bank vs. Bank of America
Bank of America is another brick-and-mortar bank popular with older generations. You get in-person access at thousands of branches, though not as many as Chase. But Bank of America offers many perks to loyal customers, including discounts on loans and credit card rewards bonuses. In this regard, it has Chase beat.
RELATED: Bank of America Credit Cards vs. Chase
Chase Bank vs. CIT Bank
CIT Bank sacrifices branch access to offer customers great rates and zero account fees. If you're comfortable doing your banking online, and you want a top-tier rate, CIT is the way to go. Both banks are safe places to put your money and are protected by FDIC insurance.
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Review sources
- https://www.chase.com/personal/savings/savings-account
- https://www.chase.com/personal/savings/savings-account/interest-rates
- https://www.chase.com/personal/savings/interest-savings
- https://www.chase.com/content/chase-ux/en/personal/savings/bank-cd#rates
- https://www.chase.com/personal/checking/total-checking
- https://www.chase.com/personal/checking/premier-plus-checking
- https://personal.chase.com/personal/checking
- https://personal.chase.com/personal/secure-banking
- https://personal.chase.com/personal/first-banking
- https://www.chase.com/personal/checking/student-checking
- https://www.chase.com/personal/checking/private-client
- https://www.chase.com/business/banking/services/how-business-complete-banking-works
- https://www.bbb.org/us/ny/new-york/profile/bank/jpmorgan-chase-co-0121-136
- https://www.trustpilot.com/review/chase.com
- https://www.chase.com/personal/personal-banking-contact-information
- https://apps.apple.com/us/app/chase-mobile-bank-invest/id298867247
- https://play.google.com/store/apps/details?id=com.chase.sig.android&hl=en_US
- https://www.chase.com/digital/atms
- https://www.chase.com/personal/fees/college-checking
- https://www.yelp.com/biz/chase-bank-torrance-6
- https://www.chase.com/digital/resources/about-chase
FAQs
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Chase Bank is a safe place to put your money. It's FDIC insured, so your money is protected up to FDIC insurance limits even if something happens to Chase.
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Not quite. JPMorgan Chase & Co. is the parent holding company that owns both Chase and JP Morgan. Chase Bank operates branch locations and ATMs under the Chase brand.
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Yes, you can make check and cash deposits at most Chase ATMs 24/7.
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Discover Financial Services is an advertising partner of The Ascent, a Motley Fool company. Suzanne Frey, an executive at Alphabet, is a member of The Motley Fool’s board of directors. Bank of America is an advertising partner of The Ascent, a Motley Fool company. Citigroup is an advertising partner of The Ascent, a Motley Fool company. Charles Schwab is an advertising partner of The Ascent, a Motley Fool company. SLM is an advertising partner of The Ascent, a Motley Fool company. Ally is an advertising partner of The Ascent, a Motley Fool company. JPMorgan Chase is an advertising partner of The Ascent, a Motley Fool company. American Express is an advertising partner of The Ascent, a Motley Fool company. Synchrony Financial is an advertising partner of The Ascent, a Motley Fool company. Cole Tretheway has no position in any of the stocks mentioned. Kailey Hagen has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Alphabet, Apple, Bank of America, Charles Schwab, Goldman Sachs Group, JPMorgan Chase, PNC Financial Services, and Target. The Motley Fool recommends Barclays Plc and Discover Financial Services and recommends the following options: short June 2024 $65 puts on Charles Schwab. The Motley Fool has a disclosure policy.