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The interest rates for savings and promotional CDs at BrioDirect are highly competitive, and there are no monthly fees. However, feedback on BrioDirect's service and customer experience are questionable at best, with many reviewers reporting issues with transfers that leave their money in limbo.
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These criteria are weighted differently across various account types, ensuring a comprehensive assessment that reflects the competitive landscape and economic conditions.
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The High-Yield Savings Account from BrioDirect has a very flashy, very competitive APY (annual percentage yield). Plus, there are no monthly maintenance fees to eat into your earnings. Unlike some other accounts, however, there is no new account bonus. You're also dealing with an online-only account, so there are limited deposit, withdrawal, and customer service options.
Make sure you're getting the best account for you by comparing savings rates and promotions. Here are some of our favorite high-yield savings accounts to consider.
You have three different CD terms to choose from, but you'll need to opt for the shortest term if you want the best rate.
By far the best CD rate from BrioDirect, the Promo 12-Month CD also has a pretty good rate compared to many of its 12-month CD competitors, too. Be absolutely certain you don't need your money during that 12 months, though: BrioDirect has a very harsh early withdrawal penalty that can eat into your principal if you haven't earned enough interest yet.
Another point to note is that this is a promo rate. Once the initial 12-month CD matures, you will be unlikely to receive the same promotional rate.
This account has a so-so rate compared both to BrioDirect's other accounts and to its competitors. You can likely find higher rates from other banks offering 2-year CDs. Also keep in mind that this account is also subject to BrioDirect's aggressive early withdrawal penalty rules.
This longer-term option features another lackluster rate compared to BrioDirect's savings and short-term CD rates. You can find better rates on 3-year CDs from many competitors. You'll also likely find more favorable early withdrawal penalties, should you need your money before the CD matures.
Bank & CD Offer | APY | Term | Min. Deposit | Next Steps |
---|---|---|---|---|
Member FDIC.
| APY: 4.70% | Term: 1 Year | Min. Deposit: $2,500 | |
APY: 5.05% | Term: 1 Year | Min. Deposit: $1 | ||
APY: 5.10% | Term: 9 Months | Min. Deposit: $1 |
Yes, albeit indirectly. BrioDirect accounts are actually accounts with Webster Bank, N.A., which is FDIC insured. If you have accounts at Webster Bank directly, these accounts will all count toward your FDIC coverage limits.
Though the interest rates are great, the scores for customer experience aren't as good.
There isn't a ton of customer feedback available online, but what's there isn't good. The bank behind BrioDirect, Webster Bank, has a low rating on multiple review sites, including Trustpilot. Folks aren't any happier on social media, where most of the (few) Reddit users who say they've used BrioDirect or Webster Bank have had issues with their accounts.
The largest problem seems to be money being lost during transfer (such as during initial funding). A few users have also complained that the bank didn't close their account when requested and that it took a long time to get their money back after closing an account.
It's hard to get objective opinions on customer service for any company online. The various users and reviewers who opined on customer service seemed less than pleased with their experience. One particular Reddit user who reported extensive back-and-forth with BrioDirect customer service said they were "rude" and repeatedly provided "many conflicting pieces of information."
Despite its ties to Webster Bank, BrioDirect customers can't go to Webster Bank for customer service. Instead, you need to contact BrioDirect customer service. This can be done by phone at: 877-369-2746 (weekdays, 8 a.m. to 8 p.m. ET, Saturday, 8:30 a.m. to 3 p.m. ET).
Reviews for BrioDirect's mobile banking app seem like a mixed bag. It may work better for Apple devices than Android, based on the disparity in ratings.
Fans of the app praise its speedy and easy-to-use interface. Folks with negative reviews cite issues creating an account, features that don't work consistently, and inability to open the app at times. App users also had similar complaints about "lost" money during transfers as reviewers from other sites.
BrioDirect doesn't offer any special benefits or perks for having a certain relationship. You also don't get any special benefits for having a Webster Bank account.
It's always a good idea to compare banking options, especially for banks with a dubious customer service reputation. Here are a couple places to start your comparison.
If you're looking for an online-only bank with award-winning customer service, check out Discover® Bank. You'll find lots of account options, including high-yield savings and CDs, all with competitive rates and low fees. You can also seamlessly manage everything from the very well-rated mobile app (for both Android and iOs).
You can find rates comparable to BrioDirect from LendingClub's high-yield savings account. Plus, LendingClub has very competitive rates on both short-term and long-term CDs. And while LendingClub is also an online-only bank, it has been around for decades and has a well-established reputation for excellent customer service.
This bank may be a good option for you if:
BrioDirect is FDIC insured through its parent bank, Webster Bank. BrioDirect also offers various security measures for its mobile app, including the option to set up face ID and multi-factor authentication.
BrioDirect is an online-only subsidiary of Webster Bank, which is a legitimate bank and member of the FDIC.
No, BrioDirect is online-only and has no physical branches. Additionally, its parent bank, Webster Bank, does not offer in-branch servicing for BrioDirect accounts.
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