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Lyle Daly is a personal finance writer who specializes in credit cards, travel rewards programs, and banking. He writes for The Ascent and The Motley Fool, and his work has appeared in USA Today and Yahoo! Finance. He was born in California but currently lives as a digital nomad with a home base in Colombia.
A credit card dispute is an option when you're dealing with a fraudulent charge or when a merchant doesn't fulfill their end of a transaction. If you need to dispute a credit card charge with Chase, here's how to do it.
The simplest way to dispute a credit card charge with Chase is by going online and following these steps:
The form will ask if you're disputing the full amount or a portion of it. It also has a series of questions about the reason for your dispute.
You can also dispute a credit card charge with Chase over the phone. If you prefer to talk to a representative about your dispute, you can call the number on the back of your Chase card.
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| Chase Freedom Flex® | Chase Freedom Unlimited® | Chase Sapphire Preferred® Card |
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Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
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Apply Now for Chase Freedom Flex®
On Chase's Secure Website. |
Apply Now for Chase Freedom Unlimited®
On Chase's Secure Website. |
Apply Now for Chase Sapphire Preferred® Card
On Chase's Secure Website. |
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Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
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Welcome Offer: Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening! $200 bonus |
Welcome Offer: Earn an extra 1.5% on everything you buy (on up to $20,000 spent in the first year) — worth up to $300 cash back. That's 6.5% on travel purchased through Chase Travel℠, 4.5% on dining and drugstores, and 3% on all other purchases. Up to $300 cash back |
Welcome Offer: Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠. 60,000 bonus points |
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Rewards Program: 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate. Enjoy new 5% categories each quarter! Plus, earn 5% cash back on travel purchased through Chase Travel℠, 3% on dining and drugstores, and 1% on all other purchases. 5% cash back offer |
Rewards Program: Enjoy 5% cash back on travel purchased through Chase Travel℠, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 1.5% on all other purchases 1.5% - 5% cash back |
Rewards Program: Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more. 5x on travel purchased through Chase Travel℠, 3x on dining and 2x on all other travel purchases |
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Intro APR: 0% Intro APR on Purchases Purchases: 0% Intro APR on Purchases, 15 months Balance Transfers: 0% Intro APR on Balance Transfers, 15 months |
Intro APR: 0% Intro APR on Purchases and Balance Transfers for 15 months Purchases: 0% Intro APR on Purchases, 15 months Balance Transfers: 0% Intro APR on Balance Transfers, 15 months |
Intro APR: N/A Purchases: N/A Balance Transfers: N/A |
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Regular APR: 20.49%-29.24% Variable |
Regular APR: 20.49% - 29.24% Variable |
Regular APR: 21.49%-28.49% Variable |
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Annual Fee: N/A $0 |
Annual Fee: N/A $0 |
Annual Fee: N/A $95 |
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Highlights:
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Highlights:
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Highlights:
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Apply Now for Chase Freedom Flex®
On Chase's Secure Website. |
Apply Now for Chase Freedom Unlimited®
On Chase's Secure Website. |
Apply Now for Chase Sapphire Preferred® Card
On Chase's Secure Website. |
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There are three basic reasons for a credit card dispute: fraud, billing errors, and problems with a purchase.
If there's an unauthorized charge on your Chase statement, that's credit card fraud. Legally, you're liable for a maximum of $50 for unauthorized credit card charges. However, like just about every major credit card company, Chase offers zero liability protection. That means you're not responsible for any unauthorized charges on your Chase credit card account.
Fraudulent charges happen when someone has stolen your credit card information. To protect yourself, you'll also need to get a replacement card from Chase.
A billing error is a charge that was made incorrectly. Keep in mind that a merchant's name on your credit card statement may not always completely match the name of that merchant's store or site, so it's worth double-checking what the charge is before assuming it's an error. If you have been billed by mistake and the merchant won't reverse it, you can dispute the charge and Chase can do a chargeback.
You can dispute a credit card charge with Chase for problems with a product or service. Under the Fair Credit Billing Act, you are supposed to attempt to resolve the issue with the merchant first. If you can't reach a resolution, the next step is a dispute with your credit card issuer.
There's obviously a wide range of problems that could lead to disputing a credit card charge. Common examples include:
Before you start the dispute process, see if you can contact the merchant that made the charge. This is especially important if there's a problem with your purchase. You may be able to handle the entire situation without a dispute.
If you do end up needing to dispute the charge and it's a quality issue, gather any documents you have to support your claim. This can be receipts, invoices, correspondence with the merchant, and evidence for why the quality of the purchase wasn't what it should be.
Now, if you don't have much evidence, don't fret. You can often still win a dispute without it.
Once you dispute a transaction, it's essentially frozen, and you don't need to pay it while the dispute is ongoing. That's one of the big advantages of paying with credit cards. You're not out any money during a dispute like you would be after paying with a debit card.
Chase will investigate the charge and contact the merchant. A Chase representative may contact you if they need more information.
Chase handles most disputes within 30 to 60 days, but complex matters could require more time. After reaching a decision, Chase will send you a letter in the mail notifying you if you won or lost the dispute. Here's what happens in each case:
The Fair Credit Billing Act stipulates that consumers have the right to dispute charges made within the previous 60 days. This is one area where card issuers will often go above and beyond, allowing you to dispute charges even after those 60 days have passed. Of course, it's wise to file your dispute as soon as possible to ensure your card issuer accepts it.
Generally speaking, if you have a legitimate reason for your dispute, the odds are in your favor. There's obviously no guarantee of a successful dispute -- for example, if you bought something as-is with a merchant that has an "all sales are final" policy, you could be out of luck. But Chase will do its best to get your money back when there's a valid reason.
We recommend comparing options to ensure the card you're selecting is the best fit for you. To make your search easier, here's a short list of standout credit cards.
| Offer | Our Rating | Welcome Offer | Rewards Program | APR | Learn More |
|---|---|---|---|---|---|
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Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
20,000 ThankYou® Points Earn $200 cash back after you spend $1,500 on purchases in the first 6 months of account opening. This bonus offer will be fulfilled as 20,000 ThankYou® Points, which can be redeemed for $200 cash back. | Up to 2% cash back 2% cash back: 1% when you buy plus 1% as you pay |
Intro: N/A Purchases: N/A Balance Transfers: 0%, 18 months Regular: 19.24% - 29.24% (Variable) |
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Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Discover will match all the cash back you've earned at the end of your first year. N/A | 1% - 5% Cashback Earn 5% cash back on everyday purchases at different places you shop each quarter like grocery stores, restaurants, gas stations, and more, up to the quarterly maximum when you activate. Plus, earn unlimited 1% cash back on all other purchases—automatically. |
Intro: Purchases: 0%, 15 months Balance Transfers: 0%, 15 months Regular: 18.24% - 28.24% Variable APR |
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Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Up to $300 cash back Earn an extra 1.5% on everything you buy (on up to $20,000 spent in the first year) — worth up to $300 cash back. That's 6.5% on travel purchased through Chase Travel℠, 4.5% on dining and drugstores, and 3% on all other purchases. | 1.5% - 5% cash back Enjoy 5% cash back on travel purchased through Chase Travel℠, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 1.5% on all other purchases |
Intro: 0% Intro APR on Purchases and Balance Transfers for 15 months Purchases: 0% Intro APR on Purchases, 15 months Balance Transfers: 0% Intro APR on Balance Transfers, 15 months Regular: 20.49% - 29.24% Variable |
Apply Now for Chase Freedom Unlimited®
On Chase's Secure Website. |
We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market. The Ascent has a dedicated team of editors and analysts focused on personal finance, and they follow the same set of publishing standards and editorial integrity while maintaining professional separation from the analysts and editors on other Motley Fool brands.
