Visa concierge agents can perform a range of tasks to help you both at home and while traveling. Your Visa concierge can:
- Book reservations for restaurants and special dining experiences
- Book tickets for events or attractions, such as concerts and sporting events
- Help plan and arrange travel, including booking flights and hotel stays
- Help you find and rent supplies or equipment
- Help you access local services, such as translation or legal services
- Recommend, order, and arrange delivery of special gifts
- Recommend local attractions or other things to do while traveling
- Provide updates on local COVID-19 restrictions or requirements
These days, it's fairly easy to do many of these things yourself -- especially if you're good with a search engine. But a Visa concierge can also help you save time. Sure, you could spend several hours researching the best way to travel from Boston to New York. Or, you can ask the Visa concierge to offer recommendations. The concierge can even help you book your travel.
Moreover, concierges often have connections the typical consumer lacks. We've found countless anecdotes about how a credit card concierge was able to secure a reservation to an unbookable restaurant or sold-out show. Not bad for a perk that comes free with your credit cards.
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Visa Infinite Concierge vs. Visa Signature Concierge
Visa credit cards have three benefit tiers:
- Visa
- Visa Signature
- Visa Infinite
The standard Visa tier has the fewest benefits, while the Visa Infinite tier has the most benefits. Both the Visa Signature and Visa Infinite tiers offer concierge services as a benefit -- each with its own dedicated phone number.
When choosing a card, don't worry about the type of concierge service you'll get. While they have separate phone numbers, both Visa Signature and Visa Infinite concierges will offer the same services. You can make all the same requests, including booking dining and travel reservations.
However, Visa Infinite cardholders have access to perks that Visa Signature cards lack. This includes certain special events and experiences. As such, the Visa Infinite Concierge may offer more options for certain requests than their Visa Signature counterparts.
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How to use the Visa concierge
You can contact the Visa concierge by phone or by email. The number you call will depend on the type of Visa card you own.
To use the Visa Infinite Concierge service, you can call: 1-877-587-2700
To use the Visa Signature Concierge service, you can call: 1-800-953-7392
To access Visa concierge services online, you'll need to register through the Visa Digital Concierge website.
Once you're in touch with a concierge agent, you can make your request. You can ask broad questions -- "What are some great restaurants in London?" -- or get more specific: "What is the best place for fish and chips in London?" The more detail you provide in your request, the better the service you'll likely get.
How long does it take to get answers from the Visa concierge?
The amount of time it takes for the concierge to complete your request will depend on how complex it is. Simple requests can often be completed right away. For example, booking reservations at a restaurant.
According to Visa, most requests can be completed within 24 to 48 hours.
More complicated requests could take a few days or more. If you want help planning a 10-day trip across Europe, for instance, you could wait a while for a full response. The more research it takes -- or the more bookings the agent must make -- the longer it will take to complete your request.
Is the Visa concierge free to use?
There is no fee for using the Visa concierge. That said, you will have to pay for any purchases made on your behalf. For instance, if the concierge books you a flight or hotel room, the charges will be posted to your Visa credit card.
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