Jobber Review

Jobber's field service management software and app make it easy to manage client information, schedule jobs, and track work in real-time. The platform's easy-to-use layout and intuitive features make Jobber a top choice for companies looking for one of the best field service management tools.

Read on to find out why Jobber's software excels and which companies can benefit most from its unique features.

Jobber is for companies that frequently dispatch employees out of the office to complete jobs and services. If your company has a central office that receives orders but regularly sends employees out into the field to fulfill those orders, Jobber is for you.

Some companies that may benefit from using Jobber include, but aren't limited to:

• HVAC installation and repair
• Electricians
• Plumbers
• Foundation repair
• Inspectors
• Emergency restoration services
• General repair and maintenance companies

The software's goal is to improve the efficiency of your business and its field workers. It includes robust features like client management, billing and invoicing, scheduling, and dispatching.

If you need help improving the efficiency of your field service employees and want a comprehensive solution for billing, report-tracking, and work management, Jobber is a perfect fit.

Jobber puts all of the best field service management features at your fingertips. Need to know where a worker is and how long they've been at a client's location? Jobber does it. Want an easy way for employees to see what jobs they need to complete for the week? Jobber does that, too.

While many field service management programs offer the same features, Jobber's intuitive workflow and well-designed desktop and mobile apps are great for small businesses. No matter your employees' technological skill level, they'll likely find Jobber easy to use. Here are some of Jobber's core features.

Customer management

One of Jobber's core features is customer relationship management (CRM). With this feature, you can easily add and track new leads and clients and manage information for multiple properties under a single client.

Under the client tab, you can manage everything related to your clients, including active work requests, quotes, current jobs and who they're assigned to, and invoices.

Jobber's client section is easy to understand, and the pre-loaded sample client information helps you understand how it all works.

Scheduling

Jobber makes it easy for managers to keep track of each client's daily work schedule and which team members are meeting with the client. You can view the work schedule for the month, week, and day and use a map view to see jobs based on location.

Just like with the desktop version, the app has lots of client details, as well as the daily and weekly job schedules.

Dispatching

The Jobber app adds additional functionality for team members in the field. Managers can view team members' locations and assign them to jobs based on where they are.

The Jobber app has many features for team members, including a timer button for tracking how long a job takes and another for marking when a job is completed.

Field technicians can use the app to send text updates to clients telling them how far away they are, keeping clients updated with just a few taps.

Billing and invoicing

Jobber makes it easy to create and manage invoices on the desktop app. You can search for current invoices based on client information or sort invoices on their status (paid, awaiting payment, past due, etc.)

On the right-hand side of the desktop, there's a quick view showing which invoices are overdue, sent but not due, and drafted, along with the total dollar amount for each. There's also a one-click button for adding new invoices and additional actions for batching invoices.

In the mobile app, when a field technician marks a job as complete, they can close the job and choose to send an invoice now or later or leave the job open. If they close the job and invoice immediately, they can choose between sending an invoice or collecting payment right then.

Work order management

Jobber lists all the work orders under the "jobs" tab on the desktop, and, like the platform's other features, this section is easy to use. The main job section displays recent client visits, scheduled visits, and a list of all your company's jobs.

You can quickly add new jobs by selecting the "new job" button and then filling out the work order details, including the date, whether it's a repeating job or not, and who it should be assigned to. You can also select whether to be reminded to invoice the job, create line items, or add notes and attachments.

Jobber's mobile app automatically displays the current work orders for field technicians. Technicians can view whether the day's appointments are completed, active, or coming up. They can also view all of the current jobs of the day, by the week, or in a map view.

It's also worth mentioning that the mobile app makes it easy for workers to clock in and out and manage their time sheets. The desktop also has an entire section for viewing the automatic time sheets generated by workers.

Reports

Jobber allows you to create various reports, including projected income, expense reports, taxation reports, and client communication reports. Based on four main categories: financial, work, client, and expense reports, I counted 22 possible reports that can be generated.

This is a good section to mention that when I tested Jobber and marked a job as complete, I immediately received an email thanking me for my business and allowing me to rate whether I would recommend the company to others. In the client report section, you can view which clients have received this email and whether they've responded to it.

I spent time using Jobber's desktop software and its mobile app and found both of them to be intuitive and well-designed. The app is clutter-free yet provides easy access to core features like daily/weekly tasks, invoicing, directions, and timesheets.

The desktop version is just as easy to use. Each core feature is listed clearly on the left-hand side of the screen, and the main pages are free of clutter, and features aren't overwhelming.

No matter how tech-savvy (or not) your workers and managers are, Jobber's field service management mobile app and desktop version are easy to learn.

Jobber offers three main pricing tiers and some add-on features that can drive the total cost higher. The prices listed here are monthly, but you can save more than 23% (depending on which tier you choose) if you choose annual billing.

You can also sign up for a 14-day free trial; no credit card is required. Unfortunately, there isn't a free pricing tier after the trial expires.

Core plan

This plan is good for small businesses that need basic features from a field service management app. You'll get access to client management features, invoicing, scheduling, and quoting. With this plan, only one user has access to Jobber, so this tier is best for small office teams.

Connect plan

The Connect plan is a significant step up from the Core plan. It offers advanced features like GPS tracking, routing, and online booking. Your team can also send automated emails and texts to clients. Five users can access the Connect plan, making it ideal for small businesses with multiple managers overseeing a field services team.

Grow plan

The Grow plan gives you all of the features from the previous tiers plus some additional key features, including job pricing, automatic time tracking, two-way text messaging, and lead management. You'll also have access to more robust quoting options, like line items and markups. With 15 users, this plan is best for small businesses with a large management team and many field employees.

Jobber offers phone, email, and live chat support. There's also a Help Center where you can search for articles and information about Jobber features. Jobber's customer support operating hours are Monday through Friday, 8 a.m. to 7 p.m. ET.

You can still submit questions using an online form or chat with Jobber's artificial intelligence assistant outside of regular customer support hours.

• Easy to use: Jobber's desktop version and mobile app are easy to use and well-designed. Most employees won't have difficulty learning how the platform works.
• Well-priced: The base plan is affordable for many small businesses and the top-tier plan won't break the bank for businesses with significant features needs.
• Lots of features: With a robust top-tier plan and add-on features available, most small businesses will find everything they're looking for and more with Jobber.