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Jobber's field service management software and app make it easy to manage client information, schedule jobs, and track work in real-time. The platform's easy-to-use layout and intuitive features make Jobber a top choice for companies looking for one of the best field service management tools.
Read on to find out why Jobber's software excels and which companies can benefit most from its unique features.
Pricing Plans:
Core: $69/month
Connect: $169/month
Grow: $349/month
Jobber is for companies that frequently dispatch employees out of the office to complete jobs and services. If your company has a central office that receives orders but regularly sends employees out into the field to fulfill those orders, Jobber is for you.
Some companies that may benefit from using Jobber include, but aren't limited to:
The software's goal is to improve the efficiency of your business and its field workers. It includes robust features like client management, billing and invoicing, scheduling, and dispatching.
If you need help improving the efficiency of your field service employees and want a comprehensive solution for billing, report-tracking, and work management, Jobber is a perfect fit.
Jobber puts all of the best field service management features at your fingertips. Need to know where a worker is and how long they've been at a client's location? Jobber does it. Want an easy way for employees to see what jobs they need to complete for the week? Jobber does that, too.
While many field service management programs offer the same features, Jobber's intuitive workflow and well-designed desktop and mobile apps are great for small businesses. No matter your employees' technological skill level, they'll likely find Jobber easy to use. Here are some of Jobber's core features.
One of Jobber's core features is customer relationship management (CRM). With this feature, you can easily add and track new leads and clients and manage information for multiple properties under a single client.
Under the client tab, you can manage everything related to your clients, including active work requests, quotes, current jobs and who they're assigned to, and invoices.
Jobber's client section is easy to understand, and the pre-loaded sample client information helps you understand how it all works.
Jobber makes it easy for managers to keep track of each client's daily work schedule and which team members are meeting with the client. You can view the work schedule for the month, week, and day and use a map view to see jobs based on location.
Just like with the desktop version, the app has lots of client details, as well as the daily and weekly job schedules.
The Jobber app adds additional functionality for team members in the field. Managers can view team members' locations and assign them to jobs based on where they are.
The Jobber app has many features for team members, including a timer button for tracking how long a job takes and another for marking when a job is completed.
Field technicians can use the app to send text updates to clients telling them how far away they are, keeping clients updated with just a few taps.
Jobber makes it easy to create and manage invoices on the desktop app. You can search for current invoices based on client information or sort invoices on their status (paid, awaiting payment, past due, etc.)
On the right-hand side of the desktop, there's a quick view showing which invoices are overdue, sent but not due, and drafted, along with the total dollar amount for each. There's also a one-click button for adding new invoices and additional actions for batching invoices.
In the mobile app, when a field technician marks a job as complete, they can close the job and choose to send an invoice now or later or leave the job open. If they close the job and invoice immediately, they can choose between sending an invoice or collecting payment right then.
Jobber lists all the work orders under the "jobs" tab on the desktop, and, like the platform's other features, this section is easy to use. The main job section displays recent client visits, scheduled visits, and a list of all your company's jobs.
You can quickly add new jobs by selecting the "new job" button and then filling out the work order details, including the date, whether it's a repeating job or not, and who it should be assigned to. You can also select whether to be reminded to invoice the job, create line items, or add notes and attachments.
Jobber's mobile app automatically displays the current work orders for field technicians. Technicians can view whether the day's appointments are completed, active, or coming up. They can also view all of the current jobs of the day, by the week, or in a map view.
It's also worth mentioning that the mobile app makes it easy for workers to clock in and out and manage their time sheets. The desktop also has an entire section for viewing the automatic time sheets generated by workers.
Jobber allows you to create various reports, including projected income, expense reports, taxation reports, and client communication reports. Based on four main categories: financial, work, client, and expense reports, I counted 22 possible reports that can be generated.
This is a good section to mention that when I tested Jobber and marked a job as complete, I immediately received an email thanking me for my business and allowing me to rate whether I would recommend the company to others. In the client report section, you can view which clients have received this email and whether they've responded to it.
I spent time using Jobber's desktop software and its mobile app and found both of them to be intuitive and well-designed. The app is clutter-free yet provides easy access to core features like daily/weekly tasks, invoicing, directions, and timesheets.
The desktop version is just as easy to use. Each core feature is listed clearly on the left-hand side of the screen, and the main pages are free of clutter, and features aren't overwhelming.
No matter how tech-savvy (or not) your workers and managers are, Jobber's field service management mobile app and desktop version are easy to learn.
Jobber offers three main pricing tiers and some add-on features that can drive the total cost higher. The prices listed here are monthly, but you can save more than 23% (depending on which tier you choose) if you choose annual billing.
You can also sign up for a 14-day free trial; no credit card is required. Unfortunately, there isn't a free pricing tier after the trial expires.
Features | Core $69/month | Connect$169/month | Grow$349/month |
---|---|---|---|
Users | 1 | 5 | 15 |
Invoicing | Yes | Yes | Yes |
Scheduling | Yes | Yes | Yes |
Job details and attachments | Yes | Yes | Yes |
Client manager (CRM) | Yes | Yes | Yes |
Quoting | Yes | Yes | Yes |
Job Forms | -- | Yes | Yes |
Routing | -- | Yes | Yes |
GPS tracking | -- | Yes | Yes |
Time tracking and expense tracking | -- | Yes | Yes |
Online booking | -- | Yes | Yes |
Automated emails and text messaging | -- | Yes | Yes |
Automatic time tracking | -- | -- | Yes |
Job costing | -- | -- | Yes |
Lead management | -- | -- | Yes |
This plan is good for small businesses that need basic features from a field service management app. You'll get access to client management features, invoicing, scheduling, and quoting. With this plan, only one user has access to Jobber, so this tier is best for small office teams.
The Connect plan is a significant step up from the Core plan. It offers advanced features like GPS tracking, routing, and online booking. Your team can also send automated emails and texts to clients. Five users can access the Connect plan, making it ideal for small businesses with multiple managers overseeing a field services team.
The Grow plan gives you all of the features from the previous tiers plus some additional key features, including job pricing, automatic time tracking, two-way text messaging, and lead management. You'll also have access to more robust quoting options, like line items and markups. With 15 users, this plan is best for small businesses with a large management team and many field employees.
Jobber offers phone, email, and live chat support. There's also a Help Center where you can search for articles and information about Jobber features. Jobber's customer support operating hours are Monday through Friday, 8 a.m. to 7 p.m. ET.
You can still submit questions using an online form or chat with Jobber's artificial intelligence assistant outside of regular customer support hours.
Jobber is an excellent option for small- and medium-sized businesses that need a leading field service management platform that can adapt to their size. Jobber is well-priced for companies with limited budgets yet offers the ability to upgrade to top-notch features if you need them. Jobber is comparable to its peers in pricing, and its lowest-priced plan is accessible for many small businesses. The platforms' feature-rich options in the top-tier plans are comparable to those of other field service management rivals.
Getting started with Jobber is easy. There's no software to download to your computer for the desktop version, and you can sign up for an account in under one minute.
Jobber doesn't require a credit card to get a 14-day free trial, so you don't have to worry about accidentally being charged after the free trial.
I recommend downloading the app while you explore the desktop version, to see the similarities and differences between the two. While both are easy to use, the desktop version and mobile app allow you to easily access Jobber's customer support if you have questions.
Yes, Jobber integrates with Google Maps. As a result, it's easy to get routes to and from the job site.
No, Jobber's cheapest version starts at $29/month, and it's only good for one user.
Yes, Jobber integrates with QuickBooks.
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