Updated
Fact Checked
Eric McWhinnie
One of the most talked-about credit card concierge services is offered by American Express. The Amex concierge is known to handle all kinds of requests, from the simple to the outlandish. (Terms apply.)
While the concierge alone may not be worth a high annual card fee, it's not something that should be discounted entirely. Keep reading to see what an Amex concierge can do.
What is the Amex concierge?
The Amex concierge is a bit like a personal assistant. They can help you save time by completing research or tasks on your behalf. (Terms apply.) This could include:
- Making reservations: The Amex concierge can help you get reservations at a hard-to-book restaurant -- or just your favorite local joint. They can also help you get reservations at your favorite spa or book tee times at a golf club.
- Buying tickets: You can have the Amex concierge find and purchase tickets for all kinds of events, from sporting events to concerts to Broadway. Your Amex concierge may even be able to score tickets to shows or events that may otherwise appear sold out.
- Shopping and gifts: An Amex concierge can help you find the perfect gift -- and get it delivered. From flowers to fashion, an Amex concierge can probably have it sent to your front door.
- Travel inquiries: Want to know more about an upcoming destination? Looking for things to do on your next trip? These kinds of queries can often be handled by your Amex concierge. This could include putting together a basic city guide, or doing research into your specific itinerary.
Anything travel-related beyond basic inquiries will likely be referred to Amex Travel. It's there you can plan and book travel, including buying airline tickets or booking hotel stays. And while your concierge may be able to help you book a car service or taxi, rental car requests will typically be sent to the Amex Travel team.
Which cards have access to the Amex concierge?
Many credit card companies that offer concierge service do it for a wide range of their credit cards. Any Visa Signature cardholder, for instance, can take advantage of the Visa Signature Concierge service.
But with Amex, concierge access is far more exclusive. In fact, you can only choose a credit card from a small handful of options if you want access to the Amex concierge. Three personal cards and one business card are included:
As of May. 08, 2024
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| The Platinum Card® from American Express | Delta SkyMiles® Reserve American Express Card |
Hilton Honors American Express Aspire Card |
The Business Platinum Card® from American Express |
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Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Rating image, 3.50 out of 5 stars.
3.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
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Apply Now for The Platinum Card® from American Express
On American Express' Secure Website. Terms apply |
Apply Now for Delta SkyMiles® Reserve American Express Card
On American Express' Secure Website. Terms apply |
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Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
Credit Rating Requirement:
Falling within this credit range does not guarantee approval by the issuer. An application must be submitted to the issuer for a potential approval decision. There are different types of credit scores and creditors use a variety of credit scores to make lending decisions.
Recommended Credit Score required for this offer is: Good/Excellent (670-850)
Good/Excellent (670-850) |
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Welcome Offer: Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. 80,000 Membership Rewards® Points |
Welcome Offer: Earn 60,000 Bonus Miles after you spend $5,000 in purchases on your new Card in your first 6 months of Card Membership. 60,000 Bonus Miles |
Welcome Offer: 150,000 Hilton Honors points by spending $6,000 in the first six months of card opening 150,000 Hilton Honors points |
Welcome Offer: Earn 120,000 Membership Rewards® points after you spend $15,000 on eligible purchases with your Card within the first 3 months of Card Membership. 120,000 Membership Rewards® points |
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Rewards Program: Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel. Earn 1X Membership Rewards® Points on other purchases. Terms and limitations apply. 1X-5X Membership Rewards® Points |
Rewards Program: Earn 3X Miles on Delta purchases. Earn 1X Mile on all other eligible purchases. 1X-3X miles |
Rewards Program: 14 points per $1 at Hilton properties, 7 points per $1 on flights booked directly with the airline, rental cars booked through certain agencies, and dining in eligible U.S. restaurants, 3 points per $1 on all other eligible purchases 3X - 14x points |
Rewards Program: Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases. Earn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year. 1X - 5X points |
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Intro APR: Purchases: n/a Balance Transfers: n/a |
Intro APR: Purchases: n/a Balance Transfers: n/a |
Intro APR: Purchases: N/A Balance Transfers: N/A |
Intro APR: Purchases: N/A Balance Transfers: N/A |
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Regular APR: See Pay Over Time APR |
Regular APR: 20.99%-29.99% Variable |
Regular APR: 20.99% to 29.99%, variable |
Regular APR: 19.49% - 27.49%, variable |
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Annual Fee: $695 |
Annual Fee: $650 |
Annual Fee: $550 |
Annual Fee: $695 |
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Highlights:
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Apply Now for The Platinum Card® from American Express
On American Express' Secure Website. Terms apply |
Apply Now for Delta SkyMiles® Reserve American Express Card
On American Express' Secure Website. Terms apply |
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Eligibility and Benefit level varies by Card. Terms, Conditions and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Trip delay and cancellation insurance and cell phone protection underwritten by New Hampshire Insurance Company, an AIG Company. Extended warranty, purchase protection, car rental insurance, and baggage insurance underwritten by AMEX Assurance Company.
The invite-only American Express Centurion and American Express Business Centurion Card also come with concierge access. However, unlike the normal Amex concierge service, the Centurion concierge service takes it up a notch. For example, Centurion cardholders can receive their own dedicated concierge. So, each time you have a request, you can contact the same concierge for a more personalized service. (Terms apply.)
What does the Amex concierge not do?
Although Amex concierges can accomplish a lot of things, there are some things they simply can't do. For one thing, they'll politely decline any illegal -- or indecent -- requests. (If you wouldn't ask your mother to do it, you probably shouldn't ask an Amex concierge!)
Additionally, as mentioned above, your Amex concierge isn't who you contact to book travel or accommodations -- you want Amex Travel for that. You also won't use the Amex concierge to redeem your Amex Membership Rewards points.
Finally, Amex concierges are not credit card customer service agents. This means they can't help you with account issues. And you won't contact them to pay your Amex credit card bill or to report credit card fraud. You'll need to contact a regular Amex customer service agent for these tasks.
How to contact the Amex concierge
To use the Amex concierge service, all you need to do is call. Once you're connected with an agent, simply make your request.
You can contact an Amex concierge by calling: 1-800-525-3355
You can also dial the number on the back of your Platinum card and select "Concierge" from the menu. Amex used to offer concierge service through email, but this was discontinued Aug. 18, 2021.
If you want to book airline tickets, hotel rooms, or rental cars, you'll need to contact Amex Travel. You can do this through the American Express Travel website, or by phone.
You can contact Amex Travel by calling: 1-800-297-2977
Is the Amex concierge free to use?
There is no service fee to use the Amex concierge. However, the costs and fees for any purchases made or services contracted on your behalf will be charged to your Amex credit card. So, if you use the Amex concierge to order flowers, there's no fee for the concierge, but the cost of the flowers (and delivery) will be charged to your card.
How long does it take to get answers?
The time it takes to get an answer from your Amex concierge will depend on the complexity of your request. Simple questions can often be answered right away. More complicated questions or requests could take 48 hours or more to be completed. For example, pointing you to the nearest gas station could take minutes. On the other hand, tracking down a hard-to-find item or putting together detailed research on a destination could take several days.
Choosing a credit card
Don't you wish you could take a peek inside a credit card expert's wallet sometimes? Just to see the cards they carry? Well, you can't look in anybody's wallet, but you can check out our experts' favorite credit cards. Get started here:
Credit card comparison
We recommend comparing options to ensure the card you're selecting is the best fit for you. To make your search easier, here's a short list of standout credit cards.
| Offer | Our Rating | Welcome Offer | Rewards Program | APR | Learn More |
|---|---|---|---|---|---|
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Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Discover will match all the cash back you've earned at the end of your first year. N/A | 1% - 5% Cashback Earn 5% cash back on everyday purchases at different places you shop each quarter like grocery stores, restaurants, gas stations, and more, up to the quarterly maximum when you activate. Plus, earn unlimited 1% cash back on all other purchases—automatically. |
Intro: Purchases: 0%, 15 months Balance Transfers: 0%, 15 months Regular: 17.24% - 28.24% Variable APR |
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Rating image, 5.00 out of 5 stars.
5.00/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
Up to $300 cash back Earn an extra 1.5% on everything you buy (on up to $20,000 spent in the first year) — worth up to $300 cash back. That's 6.5% on travel purchased through Chase Travel, 4.5% on dining and drugstores, and 3% on all other purchases. | 1.5% - 5% cash back Enjoy 5% cash back on travel purchased through Chase Travel, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 1.5% on all other purchases |
Intro: 0% Intro APR on Purchases and Balance Transfers for 15 months Purchases: 0% Intro APR on Purchases, 15 months Balance Transfers: 0% Intro APR on Balance Transfers, 15 months Regular: 20.49% - 29.24% Variable |
Apply Now for Chase Freedom Unlimited®
On Chase's Secure Website. |
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Apply Now for Chase Sapphire Preferred® Card
On Chase's Secure Website. |
Rating image, 4.50 out of 5 stars.
4.50/5
Our ratings are based on a 5 star scale.
5 stars equals Best.
4 stars equals Excellent.
3 stars equals Good.
2 stars equals Fair.
1 star equals Poor.
We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
= Best
= Excellent
= Good
= Fair = Poor |
75,000 bonus points Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠. | 5x on travel purchased through Chase Travel℠, 3x on dining and 2x on all other travel purchases Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more. |
Intro: N/A Purchases: N/A Balance Transfers: N/A Regular: 21.49%-28.49% Variable |
Apply Now for Chase Sapphire Preferred® Card
On Chase's Secure Website. |
FAQs
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The Amex concierge service is like a personal assistant. You can call the concierge to request help with:
- Dinner, spa, or golf reservations
- Finding and buying tickets to events
- Purchasing and delivering gifts or flowers
- Researching travel information or city guides
Amex concierges do not:
- Book travel, including airfare and hotel stays
- Process credit card payments
- Handle account issues
Terms apply.
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Eligible cardholders can contact an Amex concierge by calling 1-800-525-3355.
To book travel, you'll need to contact Amex Travel. This can be done by calling 1-800-297-2977.
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Only a few Amex cards have concierge access, including:
- The Platinum Card® from American Express
- The Business Platinum Card® from American Express
- Delta SkyMiles® Reserve American Express Card
- Hilton Honors American Express Aspire Card
The Amex Centurion card and American Express Business Centurion Card also come with concierge access. However, the service is slightly different as Centurion cardholders have their own dedicated concierge. (Terms apply.)
Our Credit Cards Experts
Brittney started her writing career in the world of science, putting her physics degree to good use. Her journey into finance started with building her personal credit, but soon grew into a borderline obsession with credit cards and travel rewards. For the last 7 years, she has enjoyed the ability to share her expertise with readers, as well as the opportunity to interview companies and individuals making an impact on our financial lives. She wholly believe most problems can be solved with the right research -- and a good spreadsheet -- and she specializes in translating complex financial topics into actionable advice to help educate and empower readers.
Fact Checked
Eric McWhinnie
Eric McWhinnie has been writing and editing digital content since 2010. He specializes in personal finance and investing. He also holds a bachelor’s degree in Finance.
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For rates and fees for the Delta SkyMiles® Reserve American Express Card, click here
For rates and fees for the Hilton Honors American Express Aspire Card, click here
For rates and fees for the The Business Platinum Card® from American Express, click here
For rates and fees for the The Platinum Card® from American Express, click here