Country Financial Homeowners Insurance Review: For Homeowners Who Want to Customize Their Own Level of Coverage

This homeowners insurance is a good fit for: Those who want to customize their own coverage level and keep their insurance and investments under one roof with a financial services company.

Top perks

Financial strength

Credit rating agency AM Best gives Country Life Insurance a rating of A+ (Superior) for financial strength.

Comprehensive coverage with Premier policy

Country Financial offers three different levels of policies, with Premier providing truly comprehensive coverage.

What could be improved

Expansion into more states

The insurer's policies are currently only available in the following states: Alabama, Alaska, Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nevada, North Dakota, Oklahoma, Oregon, Tennessee, Washington, and Wisconsin. That means moving to another state may necessitate finding a new homeowners insurance company.

Customer satisfaction

Country Financial's customer satisfaction ratings are a mixed bag. While the company's J.D. Power ratings are good, customer ratings posted on Consumer Affairs are less generous.

When looking for an insurer that operates in all 50 states: State Farm, a company that's been around for 100 years, is available in every state. In addition, State Farm enjoys high customer satisfaction ratings.

For homeowners looking for highly specialized coverage: Chubb homeowners insurance offers unconventional policy perks, like restoring electronic data destroyed by computer viruses and lock replacement if house keys are lost. The company even offers a cash settlement to customers who suffer a total loss and decide not to rebuild or want to build in another location.

Using a standardized scenario, we compared rates among insurance carriers nationwide. Overall, Country Financial is one of the more expensive homeowners insurance providers.

Landing the lowest insurance premium involves looking for an insurance company with plenty of homeowners insurance discounts available. Here are some of the discounts offered by Country Financial:

• Multi-policy
• New home
• Alarm system
• New roof
• Upgraded electrical wiring (in Iowa, Minnesota, North Dakota, and Wisconsin only)
• Safe heat (no solid fuel-burning units in the home)
• Engaged couple
• Occupation
• Advance quote
• Good student

Country Financial offers three levels of homeowners insurance: Basic, Combined, and Premier. As the name implies, Basic coverage provides fundamental coverage. Combined coverage combines the benefits of Basic and Premier coverage. And Premier coverage provides top-of-the-line, comprehensive protection. Coverages include:

• Dwelling: Pays to repair or replace your home in the event of peril.
• Additional structure: Repairs or replaces detached structures on your property.
• Living expenses: In the event your home is damaged or destroyed, policies cover the extra expense of living away from home. This may include hotel bills and restaurant meals.
• Liability: Protects you as the homeowner if a lawsuit is filed against you for something that happened on your property.
• Personal property: Covers the theft or damage of personal property, like clothing and furniture.

Country Financial also offers extended replacement coverage. With the top-tier of extended replacement coverage, the insurer will pay whatever it costs to rebuild your property, even if it exceeds your policy limit. Identity theft coverage and water backup protection are also offered.

There are two ways to apply for Country Financial Insurance. You can begin the process on the Country Financial website by providing a few answers about the property you want to protect. You'll be asked to provide contact information, and a rep will give you a call. Or, you can call (844) 347-6812 to speak with an agent.

You will be asked to provide the following:

• Address
• Year home was built
• Square footage
• Any additional buildings on the property
• Details about the construction materials used. You don't have to know precisely what went into the construction of the home; general information will do. For example, if the house has a brick front or stucco exterior, the agent will want to make a note.
• How many people live in the home
• Number and types of pets living in the home
• Any other Country Financial policies you may have (or want to purchase).

Among home insurance providers, the highest score achieved in the 2021 J.D. Power Customer Satisfaction Index Ranking was 854 out of 1,000. That score was earned by Amica Mutual. Country Financial was not far behind, with a score of 830. However, the company earned only 2 stars out of 5 on ConsumerAffairs.com.

Country Financial homeowners insurance is best for customers who:

• Wish to purchase their insurance and financial products in one place.
• Want the option of working with a live agent.

But homeowners may want to consider State Farm if Country Financial is not available in their state, or they would prefer to work with a company with higher customer satisfaction ratings. For homeowners looking for highly specialized coverage, Chubb provides another option.