Who are the investors in Intercom?

Intercom counts several well-known venture capital funds among its investors, including Bessemer Venture Partners, Iconiq, Index Ventures, Social Capital, Kleiner Perkins, and Alphabet's Google Ventures.

Who is the owner of Intercom?

Intercom is a private company whose owners include several venture capital funds, including Bessemer Venture Partners, Iconiq, Social Capital, Index Ventures, Kleiner Perkins, and Alphabet's Google Ventures. Its co-founders are CEO Eoghan McCabe and Chief Strategy Officer Des Traynor.

Can You Invest in Intercom in 2026? Details & Alternatives

Q: Is Intercom publicly traded?

Intercom wasn't a publicly traded company in mid-2026. It was a privately held company backed by several venture capital funds.

Can You Invest in Intercom Pre-IPO? Everything You Need to Know

By Matthew DiLallo – Updated Aug 31, 2026 at 3:01 PM EST | Fact-checked by Parker Hicks

Key Points

Intercom, an AI customer service platform, is not yet publicly traded as of late 2025.
Accredited investors can buy pre-IPO shares on platforms like Forge Global and EquityZen.
Intercom may consider an IPO or other liquidity events in the future.

*** Agreed to be purchased by Salesforce in June 2026 ***

Intercom built a next-generation customer service platform for an artificial intelligence (AI)-first world. The company's technology combines an AI bot, AI Help Desk, and proactive support tools into a unified platform to help companies interact with customers. Over 28,000 companies use Intercom to send more than 600 million messages each month, including tech titans Amazon (AMZN +3.29%) and Microsoft (MSFT +2.38%).

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An infographic showing five examples of how artificial intelligence could be used in the customer service industry. — Image source: The Motley Fool.

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The AI-powered customer service software company has quickly become a leader in helping companies improve customer communications. And it believes it's only scratching the surface of its potential.

That long growth runway has many investors eager to get their hands on its stock. Here's a look at everything you need to know about investing in Intercom stock ahead of a potential initial public offering (IPO).

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Is Intercom publicly traded?

Intercom wasn't a publicly traded company as of mid-2026. It was a private company backed by several venture capital funds. Notable investors in the company included Bessemer Venture Partners, Social Capital, Iconiq, Index Ventures, Kleiner Perkins, and Alphabet's (GOOG +0.87%)(GOOGL +0.97%) Google Ventures.

When will Intercom IPO?

Intercom didn't have an IPO on the calendar as of mid-2026. However, many IPO watchers think the company could go public in the future.

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IPO

IPO (Initial Public Offering) is the first sale of stock by a private company to the public, making it a publicly traded entity.

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The company has taken steps to go public in the past. It even selected a stock ticker and set an IPO date. However, it never went through with the offering.

Intercom's founder and CEO, Eoghan McCabe, discussed the company's IPO prospects in an interview with The Currency in late 2023. He said the company didn't need to go public then because it was producing positive cash flow, and its employees could sell their shares on a secondary market.

However, it could pursue a broad liquidity event in the future, which could "come by way of an IPO, or maybe someone buys us along the way, or maybe we sell a big chunk of the company to an investor," McCabe said. A liquidity event isn't a near-term focus because, "right now, we're really enjoying being private," he said. That could change if it needs a capital infusion or wants to become a public company.

Is Intercom profitable?

A vital aspect of researching a company is digging into its profitability. Ideally, you want to see that a company is growing its profitability or at least getting close to making money. Rising profitability is crucial to investors because it tends to drive a stock's performance over the long term.

The privately held Intercom doesn't publicly report its profitability, so there isn't much publicly available data about the company's financial performance. However, according to a Business Post article in early 2026, Intercom wasn't yet profitable. However, the same article reported Intercom has crossed the $400 billion recurring revenue threshold.

If Intercom does decide to go public, interested investors should check out its financial results to see if it's profitable or at least on the road to making money.

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Alternatives to Intercom stock

Since Intercom hasn't completed its IPO yet, investors can't buy shares of the technology company in their brokerage accounts. However, some online secondary platforms, like Forge Global (NASDAQ:FRGE) and EquityZen, offer accredited investors (i.e., high-net-worth individuals or those with a high income) an opportunity to invest in the pre-IPO shares of companies like Intercom.

Non-accredited investors must remain patient and wait until Intercom goes public to buy shares. In the meantime, they can consider investing in a publicly traded competitor to gain exposure to the same trends driving its growth. Here are three AI-driven software stocks to consider while you wait to see whether Intercom will ever complete an IPO.

Salesforce

Salesforce (CRM +0.58%) is the world's leading AI customer relationship management (CRM) platform. The company's unified platform, Einstein, combines CRM, AI, and data to empower companies to connect with customers.

It also offers a growing list of cloud-based products and solutions like Tableau, Slack, and MuleSoft. The company generated $41.5 billion in revenue in fiscal 2026 (a 10% increase from fiscal 2025) and $14.4 billion in free cash flow (16% growth). It returned $14.3 billion of that cash flow to investors via share repurchases and dividend payments.

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HubSpot

HubSpot (HUBS -1.53%) has a long growth runway ahead, with more than 258,000 clients currently using its software, services, and support to attract and engage their customers. The company also operates a unified platform that includes AI-powered engagement hubs. HubSpot generated $3.6 billion in revenue in 2026 (up 17.6%) and $750 million in non-GAAP (adjusted) free cash flow (FCF).

ServiceNow

ServiceNow (NOW +0.79%) offers a cloud-based platform and solutions that help organizations digitize and unify so employees and customers can be more connected. It's also using generative AI to drive accelerated growth. The company reported almost $12.9 billion in revenue in 2025 (up 23% YoY) and $4.6 billion in FCF.

How to invest in stocks similar to Intercom

Investors interested in adding one of these Intercom alternatives to their portfolio should follow this step-by-step guide on how to invest in stocks:

Open your brokerage app: Log in to your brokerage account where you handle your investments.
Search for the stock: Enter the ticker or company name into the search bar to bring up the stock's trading page.
Decide how many shares to buy: Consider your investment goals and how much of your portfolio you want to allocate to this stock.
Select order type: Choose between a market order to buy at the current price or a limit order to specify the maximum price you're willing to pay.
Submit your order: Confirm the details and submit your buy order.
Review your purchase: Check your portfolio to ensure your order was filled as expected and adjust your investment strategy accordingly.

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Should I invest in Intercom?

Unless you're an accredited investor, you can't invest in Intercom yet, giving you time to decide whether you want to buy shares if and when the company goes public. Here are some reasons you might want to invest in Intercom's IPO:

You think Intercom can continue to grow briskly as more companies use its AI-powered solutions.
You believe Intercom offers better solutions than competing platforms, enabling it to continue growing while winning market share.
You want to invest in founder-led companies.
You're seeking to invest in high-growth companies.
Adding Intercom would help diversify your portfolio.
You want to invest in profitable companies that can self-fund growth with retained earnings.

On the other hand, here are some reasons you might decide not to invest in Intercom:

You're not exactly sure what Intercom does or how it makes money.
You don't think AI tools will live up to their hype.
You're at or nearing retirement and are seeking lower-risk investments than a venture-backed technology company.
You're concerned about Intercom's growing competition.
You already hold lots of technology companies in your portfolio.

ETFs with exposure to Intercom

Not everyone wants to actively manage a portfolio of individual stocks. Many would prefer the passive investing approach offered by exchange-traded funds (ETFs). ETFs enable you to gain some passive exposure to companies, specific themes, or the broader market.

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Exchange-Traded Fund (ETF)

An exchange-traded fund, or ETF, allows investors to buy many stocks or bonds at once.

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Since it's a private company, you can't get passive exposure to Intercom through ETFs. However, you can invest in the trends driving its growth through ETFs. Here are a few options to consider:

iShares Global Tech ETF (IXN +0.50%): The fund provides investors with exposure to the global technology sector. It had 142 holdings in mid-2026, including Salesforce (at .77% of its net assets). The fund had a 0.37% ETF expense ratio.
Global X Artificial Intelligence & Technology ETF (AIQ +1.52%): The ETF seeks to invest in companies that should benefit from the development and utilization of AI. The fund had 88 holdings in mid-2026, including ServiceNow (at 1.18% of its assets) and Salesforce (at 1.66%). The ETF had a 0.68% expense ratio.
ARK Innovation ETF (ARKK +2.31%): The ETF, actively managed by Cathie Wood, focuses on technology companies delivering disruptive innovation. The fund typically has 35 to 55 holdings. It's intelligent devices allocation came in at 5.8%, next-gen cloud (14.7%), autonomous mobility (12.7%), neural networks (10.6%), and digital wallets (7.6%). It had a 0.75% expense ratio.

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The bottom line on Intercom

Intercom is an early leader in using AI to help companies improve their customer communications. It's also a rarity among start-ups because it's already generating enough positive cash flow to self-fund its growth. Those features have investors eagerly awaiting its IPO.

Investing in Intercom FAQ

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About the Author

Matt DiLallo has been a contributing Motley Fool stock analyst specializing in the energy, industrials, and real estate sectors since 2012. He also covers dividend-paying stocks, pre-IPO companies, ETFs, and other investing topics. He holds an MBA from Liberty University.

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@MatthewDiLallo

Matt DiLallo has positions in Alphabet, Amazon, Ark ETF Trust - Ark Innovation ETF, HubSpot, Salesforce, and ServiceNow and has the following options: long June 2028 $180 calls on Amazon and short September 2026 $280 calls on Amazon. The Motley Fool has positions in and recommends Alphabet, Amazon, HubSpot, Microsoft, Salesforce, and ServiceNow. The Motley Fool has a disclosure policy.

Can You Invest in Intercom Pre-IPO? Everything You Need to Know

Key Points

Is Intercom publicly traded?

When will Intercom IPO?

IPO

Is Intercom profitable?