DocuSign isn't quite as big as Target; its quarterly sales came to $545 million. About 21% went to cost of goods sold, producing a $430 million gross profit, which was 79% of revenue.
The gross profit margin seems great until you see the operating expenses number, which was about $3 million more than gross profit. The expenses mean the company had an operating loss in the quarter equal to around 1% of revenue. Add in the other expenses, and the net loss was $5.7 million.
DocuSign's business model is completely different than Target's, and it shows in the income statement. DocuSign sells subscriptions to its valuable software services. Target buys products from other businesses, marks them up about 30%, and sells them in brick-and-mortar stores.